Multi-Channel Reminders
Prebooked, first, second, last-day, and same-day reminders by email, SMS, and voice.
Built for how eye care practices actually run.
Reminders, two-way messaging, booking, recalls, education, and growth tools from EyeconX-API and the SMS Gateway.
Unlimited Free Telephone and Online Support
Appointment Reminders
Confirm or Decline from a Link
Patients respond from the message — no phone tag with the front desk.
Voice Reminders with DTMF
Automated calls with confirm, cancel, reschedule, or transfer — plus answering-machine detection and voicemail.
Manual Reminder Send
Staff can nudge a specific appointment when timing matters.
Cancellation & Reschedule Follow-Ups
Chase unconfirmed or cancelled visits so open slots get refilled.
Welcome, Thank-You & Birthday
Lifecycle messages that keep the practice top of mind.
Glasses & CL Pickup Notices
Notify patients when eyewear or contacts are ready for pickup.
Contact Lens Replace / Reorder
Prompt patients when lenses need replacement or a new order.
SMS Gateway & Two-Way Messaging
EyeconX Gateway
Reliable outbound SMS API with clinic API keys, business-number binding, and queued delivery.
Delivery Lifecycle Tracking
Follow each message from accepted → queued → sent → delivered, undelivered, or failed.
Two-Way SMS Inbox
Staff see inbound and outbound threads, unread counts, and reply from the clinic portal.
Failed Message Recovery
List, resend, or clear failed gateway messages without losing the conversation.
Confirmation Short Links
Optional EN/FR confirmation text with short links appended when a response is required.
Gateway Dashboard
Monitor SMS volume and health for the clinic at a glance.
Status Callbacks
Optional webhook URL so your systems stay in sync with delivery outcomes.
Recalls
Recall Campaigns
Configure timings and run recall outreach to bring overdue patients back.
Recall File Processing
Upload and process recall lists, including file-to-process workflows.
Recall Reports
View and download reports for outreach tracking and accountability.
Online Booking
Public Online Booking
Patients pick appointment type, doctor, and available slots from a branded booking flow.
Doctor Schedules & Custom Hours
Manage provider hours, exceptions, and appointment-type mappings for accurate availability.
Booking Request Workflow
Staff review and update requests instead of taking every ask by phone.
Education & Optical
Branded Education Articles
Send educational articles by email with your clinic branding.
Clinic Theme & Branding
Patient-facing pages use your theme, assets, and social links.
Contact Lens Order Requests
Patients request CL orders; clinics track and update status.
CL Brand Catalog
Brand lists support ordering and patient choice.
Pickup Tracking
Manage glasses and CL pickup queues tied to ready-for-pickup messaging.
Document Library
Store and download clinic documents and media resources for staff.
Surveys, Reviews & Campaigns
Clinic Surveys
Install templates, collect responses via public links, and review aggregates and detail.
Reputation Enhancement
Short links, review destinations, and patient feedback that turn visits into reviews.
Email & SMS Campaigns
Newsletters and blasts with templates, queues, and result stats.
Targeted Patient Blasts
SMS or email selected patient sets directly from the patient list.
Email, SMS & Call Templates
Customize channel templates with merge keywords — including call audio preview.
Preferences, Compliance & Deliverability
Communication Preferences
Patients choose email, SMS, phone, or a mix — with public unsubscribe support.
Consent-Aware Outreach
Clinic feature flags support anti-spam handling around campaigns.
Invalid Contact Cleanup
See and fix bad phone or email details before campaigns fail.
Email Domain Authentication
Authenticate sending domains and sender identity for better deliverability.
Email Event Tracking
Delivery and engagement events keep email queue status accurate.
Activity History
Inspect patient and clinic communication activity when you need answers.
Practice Integrations & Control
PMS Connectivity
Connect Optosys, OD Office, iFile, and other practice systems for synced patients and appointments.
Clinic Dashboard
Day-to-day stats, appointment views, and operational counts in one place.
Feature Toggles per Clinic
Enable reminders, recalls, reputation, surveys, booking, two-way text, optical, and blasts per practice.
Role-Based Clinic Users
Manager, ECP, staff, and admin roles with password reset and per-user reminder settings.
Clinic Profile & Hours
Address, hours, timezone, and status so messaging lands at the right time.
Powered by the EyeconX Gateway
Clinic-scoped API keys, durable queues, and delivery statuses — so every SMS is tracked from send to outcome.
See It in a Demo