Fewer missed appointments
Reminders go out by email, text, and phone, including the day before and the day of the visit.
What it does for your practice.
What each part does for the practice. Technical setup lives on a separate page.
Unlimited Free Telephone and Online Support
Appointment reminders
Patients hear about the visit before they miss it, and they can confirm without calling the front desk.
Patients confirm from the message
A confirm or decline link means the front desk is not playing phone tag for every visit.
Phone reminders they can answer
An automated call lets the patient confirm, cancel, reschedule, or reach the clinic, and it can leave a voicemail.
Send one reminder when you need to
Staff can nudge a specific appointment when the timing matters.
Open slots get filled again
Cancelled or unconfirmed visits get a follow-up so the chair does not stay empty.
Stay in touch between visits
Welcome, thank-you, and birthday messages keep the practice familiar.
Tell patients when eyewear is ready
Glasses and contact lens pickup notices go out when the order is ready.
Contact lens reorders on time
Patients get a prompt when lenses are due for replacement or a new order.
Two way texting
The practice texts from its own number, sees whether each message arrived, and replies in one place.
Texts from your own number
Patients see the practice number, and staff send reliable texts without a separate phone.
See whether each text was delivered
Staff can tell if a message was delivered, not delivered, or failed.
One inbox for the conversation
Staff see incoming and outgoing texts, unread messages, and reply from the clinic account.
Resend a text that did not go through
Failed messages can be reviewed and sent again without losing the thread.
Confirmation in English or French
When a reply is needed, the text can include a short confirm link in either language.
Recalls
Overdue patients come back for the exam, and you can see who was contacted.
Bring overdue patients back
Set the timing and run a recall so annual exams and other overdue visits get a message.
Start from the list you already have
Upload a recall list and EyeconX processes it for outreach.
See who was contacted
Reports show the outreach so the practice can follow up with a clear record.
Online booking
Patients request a time from your real hours, and staff review the request instead of taking every call.
Patients book the right visit
They choose the appointment type, the doctor, and an open time on a page that looks like your clinic.
Hours match the doctors you have
Set provider hours, exceptions, and which visit types each doctor offers.
Staff still approve the request
The front desk reviews booking requests instead of writing down every call.
Education and optical
Patients get useful eye care information, and the optical desk can track orders and pickups.
Education that carries your name
Send articles by email with the clinic’s branding.
Patient pages look like your clinic
Booking and education pages use your theme, images, and social links.
Contact lens orders in one place
Patients request an order, and the clinic tracks the status.
Pickup lists stay current
Glasses and contact lens pickups stay tied to the ready message the patient received.
Surveys, reviews, and campaigns
Ask how the visit went, invite a review, or send a note to the patients you choose.
Hear from patients after the visit
Send a survey link and review the answers in one place.
Turn a good visit into a review
Share a short link to the review site you choose, and keep private feedback separate.
Email or text the patients you pick
Send a newsletter or a message to a chosen group, then see how it went.
Messages in your words
Edit email, text, and phone templates, and preview what the call will sound like.
Patient choices and deliverability
Patients choose how you reach them, and bad contact details get caught before a campaign fails.
Patients choose email, text, or phone
They can pick a mix of channels and unsubscribe when they want to stop.
Outreach follows consent
Campaigns can be held to the consent settings the clinic turns on.
Fix bad phone numbers and emails
See invalid contact details before a reminder or campaign fails.
Email that is more likely to arrive
Authenticate the clinic’s sending domain so messages are recognized as yours.
Look up what was sent
Activity history shows the communication record for a patient or the clinic.
Your practice system, and who can use EyeconX
EyeconX sits beside the software the team already knows. Staff only see what their role allows.
Keep Optosys, OD Office, IFILE, or RevolutionEHR
Patients and appointments sync from the practice system you already use, including other systems EyeconX connects.
The day in one view
The dashboard shows today’s appointments, confirmations, and patient counts.
The right people see the right screens
Manager, doctor, staff, and admin roles keep access limited to the job.
Messages go out at clinic hours
Address, hours, and time zone keep reminders aligned with the practice day.
Need the setup detail? API keys, delivery statuses, and webhooks are on the technical page.
See it on your schedule.
Book a 15 minute demo and we will walk through reminders, texting, recalls, and booking with the system your clinic uses.
Book a 15 Minute Demo